Terms & Conditions

These Terms and Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("Player", "User", "you") and Jayabaji ("Company", "Platform", "we", "us", "our") in respect of your access to and use of the website located at https://jayabaji.cam and all associated mobile interfaces, applications, and services (collectively, the "Platform").

By registering an account, accessing the Platform, depositing funds, or placing any wager, you acknowledge that you have read, understood, and irrevocably agreed to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account by contacting our support team.

The following definitions apply throughout these Terms unless context requires otherwise:

• "Account" means the personal account opened by a Player on the Platform following successful registration and KYC verification.
• "Balance" means the total of real money funds held in a Player's Account, denominated in Malaysian Ringgit (MYR), excluding any Bonus Funds subject to active wagering requirements.
• "Bonus Funds" means any promotional credits, free bet awards, cashback credits, or other incentive amounts credited by the Company to a Player's Account, which are subject to separate Bonus Terms.
• "KYC" (Know Your Customer) means the identity and age verification process required by the Company before a Player may make withdrawals or access certain platform features.
• "Services" means all gaming products available on the Platform, including sports betting, live dealer games, virtual sports, slot titles, poker, and any other wagering or entertainment product made available from time to time.
• "Wagering Requirement" means the total value of bets that must be placed using Bonus Funds before those funds, or any winnings derived from them, become eligible for withdrawal.
• "Prohibited Territories" means jurisdictions from which the Company does not accept Players, as determined by its operating licence and internal compliance policy.

To register and maintain a Jayabaji account, you must satisfy all of the following eligibility criteria at all times:

• You are aged 21 years or older. This is a strict and non-negotiable requirement. The Company takes age verification seriously and will request documentary evidence at any stage.
• You are registering and using the Platform for personal entertainment purposes only and not on behalf of any third party.
• You are not a resident of a Prohibited Territory. The Company reserves the right to update the list of Prohibited Territories at any time without prior notice.
• You are not a current or former employee, director, agent, or contractor of Jayabaji or any of its affiliated entities, nor are you a close family member of any such person.
• You have not previously had an account suspended or permanently closed by Jayabaji for a breach of these Terms.
• You have the full legal capacity to enter into a binding agreement under the laws applicable in your jurisdiction.
• You are not acting under self-exclusion or a cooling-off period imposed either voluntarily or by the Company.

To create an Account, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile telephone number. You agree to update this information promptly if any details change.

The Company operates a mandatory Know Your Customer (KYC) process. You may be required to submit one or more of the following documents at any stage, including prior to processing a withdrawal:

• Government-issued photo identification (Malaysian IC / MyKad, passport, or driving licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of payment method (screenshot or scan of the e-wallet, bank account, or card used for deposits)
• Source of funds documentation where required by compliance policy

Withdrawal requests will be held pending until all required KYC documentation has been reviewed and approved. The Company aims to complete KYC reviews within two business days of receiving complete documentation.

By accessing the Platform, you agree to use it solely for lawful purposes and in a manner that does not infringe the rights of others. Specifically, you agree that:

• You will not use automated scripts, bots, data-mining tools, or any artificial intelligence system to interact with the Platform without prior written authorisation from the Company.
• You will not attempt to reverse-engineer, decompile, disassemble, or otherwise derive source code from any portion of the Platform.
• You will not introduce viruses, trojans, malware, or other harmful material into the Platform or its supporting infrastructure.
• You will not attempt to gain unauthorised access to any other user's account, the Company's servers, or any database connected to the Platform.
• You accept that the outcome of all games and betting markets is determined by certified random number generation systems or live event results, and that the Company bears no liability for losses arising from gameplay.
• You will use the Platform for personal entertainment only. Commercial use, resale of credits, or systematic exploitation of promotional structures is strictly prohibited.

The Platform is provided on an "as is" and "as available" basis. Whilst the Company targets 99.9% uptime, scheduled maintenance windows and unplanned outages may occasionally affect availability. The Company accepts no liability for losses allegedly arising from service interruptions.

All monetary transactions on the Platform are denominated in Malaysian Ringgit (MYR). The Company does not charge transaction fees on deposits or standard withdrawals; however, your payment provider may apply their own charges independently.

Accepted deposit methods include: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go (TNG) eWallet, Boost, GrabPay, DuitNow, and FPX. Minimum deposit amounts and maximum daily limits are displayed at the payment gateway at the time of transaction.

Withdrawal conditions:

• Withdrawals may only be processed to a payment method that has previously been used for a deposit on the account, subject to KYC approval.
• The minimum withdrawal amount is RM 50. Maximum single withdrawal limits vary by account tier.
• Standard withdrawal processing time is one to three business days following KYC approval. VIP Diamond members receive priority processing within four hours.
• Withdrawals of Bonus Funds are not permitted until applicable Wagering Requirements have been met in full.
• The Company reserves the right to request additional documentation before processing withdrawals of RM 10,000 or above.

Jayabaji offers a range of promotional incentives including welcome bonuses, deposit match offers, free spins, cashback awards, reload bonuses, and VIP programme rewards. All promotions are subject to the following general conditions, in addition to any promotion-specific terms communicated at the time of the offer:

• Bonuses may only be claimed once per player, per household, per IP address, per device, and per payment method, unless expressly stated otherwise in the promotion's individual terms.
• All bonuses carry a minimum Wagering Requirement. The applicable multiplier, eligible game contributions (e.g., slots typically contributing 100%, live dealer games contributing 10%–25%), and expiry period are stated on the relevant promotion page.
• Bonuses expire if Wagering Requirements are not met within the specified timeframe, typically 7 to 30 days from the date of credit.
• The Company reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that existing active bonus balances are not retroactively invalidated.
• Bonuses offered in connection with Liga Super Malaysia fixtures, EPL promotions, or UFC event specials are subject to the outcome of the respective events and the specific mechanics stated in those promotional offers.
• Abuse of the bonus system — including but not limited to low-risk hedging strategies, matched betting with bonus funds, or coordinated exploitation across multiple accounts — will result in bonus forfeiture and may lead to account closure.

All bets and wagers placed on the Jayabaji platform are final once confirmed. The following general rules apply across all product verticals:

• Sports Betting: Bets are settled in accordance with the official result declared by the relevant governing body or sports data provider used by the Company. In the event of a dispute regarding a result, the Company's decision is final pending any formal review.
• Live Betting: In-play odds are updated in real time. The Company reserves the right to suspend live markets at any point and to void bets placed after a material event (e.g., a goal, red card, or injury stoppage) where those odds were not yet updated.
• Casino Games: All slot and table game outcomes are determined by a certified Random Number Generator (RNG). Published Return to Player (RTP) percentages are theoretical long-term averages and do not guarantee individual session returns.
• Live Dealer Games: Live game outcomes are determined by physical equipment (cards, wheels) operated in real time by licensed studio operators. The Company bears no responsibility for technical interruptions at the studio provider's end.
• Maximum Winnings: Single-event maximum payout limits apply per product type and are displayed on the respective product pages. The Company reserves the right to limit payout on any single event or session at its discretion.

The following activities are strictly prohibited on the Jayabaji platform. Engaging in any of the below will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Money laundering, terrorist financing, or any use of the Platform to process funds derived from illegal activities
• Collusion between players in poker, live dealer games, or any other interactive game format
• Use of third-party software to gain an unfair advantage, including but not limited to card-counting software, odds arbitrage bots, or automated betting systems
• Harassment, abuse, threats, or offensive communications directed at support staff or other players via any Company communication channel
• Fraudulent chargebacks or disputes raised with payment providers in bad faith
• Accessing the Platform from a Prohibited Territory using a VPN, proxy, or other IP-masking technology
• Exploitation of software bugs, errors in odds publication, or technical malfunctions to generate winnings. Winnings derived from known errors will be voided regardless of the account balance at the time of discovery.

All content on the Jayabaji Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, game titles, software, and the compilation thereof — is the exclusive property of the Company or its content licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal entertainment. This licence does not permit you to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Platform content without prior written consent
• Use the Jayabaji brand name, logo, or trademarks in any commercial or promotional context
• Frame or mirror any portion of the Platform on another website or application

To the fullest extent permitted by applicable law, Jayabaji and its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or any other intangible loss, arising from or in connection with your use of the Platform.

The Company's total aggregate liability to any player in respect of any single claim or series of related claims shall not exceed the total net deposits made by that player in the 30-day period immediately preceding the event giving rise to the claim.

The Company reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including but not limited to the following circumstances:

• Breach or suspected breach of any provision of these Terms
• Failure to complete KYC verification within a reasonable timeframe
• Receipt of a fraudulent chargeback or disputed payment
• Suspicious or potentially illegal activity detected on the account
• Account inactivity for a continuous period exceeding 12 months (dormant account policy)
• A player's voluntary request for self-exclusion under the Responsible Gambling Policy

Players wishing to close their own account voluntarily may do so at any time by contacting our support team. Real money balance remaining in a verified account at the time of voluntary closure will be returned to the player's registered payment method, subject to standard withdrawal procedures and KYC compliance.

Jayabaji is committed to promoting safe and responsible gaming practices. The Platform incorporates a suite of player protection tools available to all registered members at no cost:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Once set, a limit can only be increased after a mandatory 48-hour cooling-off period.
• Session Time Reminders: Players may configure on-screen reminders to alert them when a specified play duration has been reached.
• Cooling-Off Period: A temporary restriction on account access for a period of 24 hours up to 6 weeks, applied immediately upon request.
• Self-Exclusion: Players who believe their gambling has become problematic may apply for a self-exclusion period of 6 months, 1 year, 3 years, or indefinitely. During self-exclusion, marketing communications are suppressed and account re-activation requires a formal review.

For further guidance, please visit our dedicated Responsible Gambling page. This service is strictly for players aged 21 and above.

In the event that you have a complaint or dispute relating to your account or the Services, you should first raise the matter with Jayabaji's customer support team via live chat or email. We will endeavour to resolve all complaints within five business days.

If a satisfactory resolution is not reached through the internal complaints process, the dispute will be escalated to an independent dispute resolution body designated by the Company's operating licence authority. The decision of that body shall be binding on both parties.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which Jayabaji holds its operating licence. Both parties irrevocably agree to submit to the exclusive jurisdiction of the competent courts of that jurisdiction.

Jayabaji reserves the right to amend, update, or replace these Terms at any time. Where changes are material — for example, changes to withdrawal fees, wagering requirements, or eligibility conditions — the Company will provide no less than 14 days' advance notice via email to the address registered on the account and/or a prominent notice on the Platform.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must close your account before the amendment takes effect.

Minor amendments, such as typographical corrections, clarifications of existing policy, or updates to payment method availability, may be implemented without advance notice and will take effect immediately upon publication.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the Jayabaji support team through any of the following channels:

All formal legal notices must be submitted in writing via email to the address above and will be acknowledged within two business days.